Privacy Policy

Introduction

This Privacy Policy describes how Lunexium GmbH ("we", "our", or "us") collects, uses, and protects your personal information when you visit our website or use our building services. We are committed to protecting your privacy and ensuring your personal data is handled in accordance with the General Data Protection Regulation (GDPR) and other applicable data protection laws.

By using our website or services, you consent to the data practices described in this policy. If you do not agree with this policy, please do not use our website or services.

Data Controller Information

The data controller responsible for your personal data is:

Data We Collect

We collect various types of information to provide and improve our services. The data we collect includes:

Personal Information You Provide

• Name and contact details (email address, phone number, postal address)
• Information provided in contact forms and service enquiries
• Project details and requirements when requesting quotes
• Communication preferences and correspondence with us

Automatically Collected Information

• IP address, browser type, and operating system
• Pages visited, time spent on pages, and website navigation patterns
• Referring website and search terms used to find our website
• Device information and screen resolution

The data collection helps us understand how visitors interact with our website and enables us to provide better services and user experience.

How We Use Your Information

We use your personal data for the following purposes and legal bases under GDPR:

Service Provision (Contract Performance)

• Responding to your enquiries and providing quotes
• Delivering building services and project management
• Processing payments and managing customer accounts
• Communicating about project progress and updates

Legitimate Business Interests

• Improving our website functionality and user experience
• Analysing website usage to enhance our services
• Preventing fraud and ensuring website security
• Marketing our services to existing customers

We process your data based on how we use your information and the legal grounds that justify such processing under applicable data protection laws.

Cookies and Tracking Technologies

We may use cookies and tracking technologies for analytics, advertising, and remarketing purposes, including Google Ads. These technologies help us measure campaign effectiveness, deliver relevant advertisements, and improve our services. You can manage your cookie preferences at any time through our cookie consent banner.

Our website uses the following types of cookies:

• Essential Cookies: Required for basic website functionality
• Analytics Cookies: Help us understand website usage and performance
• Functional Cookies: Remember your preferences and settings
• Marketing Cookies: Used for advertising and remarketing campaigns

For detailed information about our cookie usage, please see our Cookie Policy.

Data Sharing and Third Parties

We do not sell, trade, or rent your personal information to third parties. We may share your data in the following circumstances:

• With service providers who assist in website operation and service delivery
• With professional advisors (legal, accounting, insurance) when necessary
• When required by law or to protect our legal rights
• With your explicit consent for specific purposes

All third parties we work with are required to maintain appropriate data protection standards and use your information only for the specified purposes.

Data Retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected. Our data retention periods are based on:

• The length of our relationship with you
• Legal and regulatory requirements
• The need to resolve disputes or enforce agreements
• Business operational requirements

Typically, we retain customer data for up to 7 years after the completion of services for legal and tax purposes. Website analytics data is retained for 26 months, and marketing data is kept until you withdraw consent.

Your Rights

Under GDPR and applicable data protection laws, you have the following rights regarding your personal data:

• Right of Access: Request copies of your personal data
• Right to Rectification: Request correction of inaccurate data
• Right to Erasure: Request deletion of your personal data
• Right to Restrict Processing: Request limitation of data processing
• Right to Data Portability: Request transfer of your data
• Right to Object: Object to processing based on legitimate interests
• Right to Withdraw Consent: Withdraw consent for consent-based processing

To exercise your rights, please contact us at privacy@lunexium.top. We will respond to your request within one month.

Data Security

We implement appropriate technical and organisational measures to protect your personal data against unauthorised access, alteration, disclosure, or destruction. Our security measures include:

• Encryption of data in transit and at rest
• Regular security assessments and updates
• Access controls and authentication mechanisms
• Staff training on data protection and security
• Secure backup and disaster recovery procedures

While we strive to protect your personal data, no method of transmission over the internet or electronic storage is 100% secure. We cannot guarantee absolute security but will notify you of any data breaches as required by law.

International Data Transfers

We primarily process your data within the European Economic Area (EEA). If we transfer your data outside the EEA, we ensure appropriate safeguards are in place, such as:

• European Commission adequacy decisions
• Standard contractual clauses
• Binding corporate rules
• Your explicit consent for the transfer

Children's Privacy

Our services are not directed to children under 16 years of age. We do not knowingly collect personal information from children under 16. If you are a parent or guardian and believe your child has provided us with personal information, please contact us immediately.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, technology, legal requirements, or other factors. We will notify you of any material changes by:

• Posting the updated policy on our website
• Updating the "last updated" date at the top of this policy
• Sending email notifications for significant changes (where appropriate)

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

Contact Information

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

You also have the right to lodge a complaint with the relevant data protection authority if you believe we have not handled your personal data in accordance with applicable law.